COMPREHENSIVE PRIVACY NOTICE
Artisan Family Hotels & Resorts Collection Playa Esmeralda

A. Data controller and address
Arrendadora y Administradora de Hoteles de Cempoala, with RFC TRC060929S62, located at Carretera Federal Cardel-Nautla Km. 1.5, Playa De Chachalacas, C.P. 91666, Úrsulo Galván, Veracruz de Ignacio de la Llave, Mexico, is responsible for the handling and protection of the personal data you provide to us.

B. Personal data collected
To fulfill the purposes described, we may process identification and contact data, financial and/or property data, and data related to physical characteristics. Data of your companions, including minors, will be processed once they have been informed of this notice. Parents or legal guardians may exercise ARCO rights at any time.

C. Sensitive personal data (Health and Allergies)
Artisan Hotels may process sensitive data related to your health condition or allergies when you provide it for special services or assistance during your stay. For this, your express written consent will be requested.

D. Purposes of processing
Your data will be used for necessary purposes such as:

• Providing information about services, options and prices.
• Facilitating the contracting and provision of stay services.
• Providing assistance in contracting services offered by us or third parties.
• Invoicing services and products, as well as collecting payments.
• Managing incident reports affecting life, health or property for submission to insurance companies.

As optional secondary purposes, we may use your information to send offers, online services and satisfaction surveys. If you wish to object, please email gerenciaesmeralda@artisanhotels.mx.

E. Transfers of personal data
Your data may be transferred to:

• Holding companies or affiliates for centralized reservation storage.
• Service providers to assist with reservations and additional services.
• Insurance companies to comply with civil liability insurance.
• Doctors in case of emergency, for your care when you cannot provide consent.

F. ARCO rights and consent revocation
You have the right to access, rectify, cancel or object (ARCO Rights) to the processing of your data. To do so, you may request information or send your request to gerenciaesmeralda@artisanhotels.mx, or directly at the hotel front desk. Please note that revocation may result in the end of your relationship with us or the impossibility of providing the service.

G. Limiting use and cookies
You may limit the use of your data by requesting to be included in our exclusion list via email. Our website https://www.artisanchachalacas.artisanhotels.mx/ uses cookies to facilitate navigation and analyze usage habits. You can review how to disable them in the Privacy Notices section of that website.

H. Video surveillance
We carry out video-surveillance activities on our premises in order to safeguard your safety and that of our facilities.

I. Privacy Office contact
For questions, complaints, or guidance regarding your rights, you can contact us at gerenciaesmeralda@artisanhotels.mx or by phone at (296) 690-1030.